Concepts for service providers

These concepts work with the existing ServiceNow platform capabilities to help you solve for common use cases.

• Global queue v.2
  The global queue concept provides a single virtual view of tasks that reside in multiple instances. The concept creates a custom application to provide a fulfiller view of work that resides in multiple instances without having to replicate tasks or data.
• Service provider connector
  The service provider connector application is a reference design for creating a ServiceNow Store application for your customers to use to integrate with your systems. Service provider applications help you speed on-boarding and create standardized integrations.

関連概念

• Configuration that can be delegated to internal or external customers
• Domain assignment
• Visibility domains and Contains domains
• Domain scope

関連資料

• Installed with domain separation