Symantec Integration for Data Loss Prevention Incident Response

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：2分

    • The Symantec DLP integration supports the ingestion of Data Loss Prevention Incident Response incidents created on the Symantec Data Loss Prevention Incident Response deployment. After ingestion, you can use the incident management functionalities to remediate the DLP incidents.

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    Overview and key features

    The Symantec DLP integration helps companies to track the usage and movement of sensitive data on various platforms.

    This integration includes the following key features:
    • Ability to create multiple integration profiles for different Symantec API endpoints.
    • Scheduled ingestion of DLP incidents from Symantec into your ServiceNow instance.
    • Ability to apply API filters to retrieve the incidents that match the filter criteria and also specify the filter for Symantec DLP incidents that are required to be imported.
    • Mapping the DLP incident states in your ServiceNow instance to DLP incident states in Symantec.
    • Automatically update incident status in Symantec when the state changes in your ServiceNow instance.
    • Ability to customize and define the severity mapping between Symantec DLP incidents with ServiceNow incidents.

    To learn more about the integration, see the Symantec product documentation.