View security incident to customer service case mapping

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • Security Incident Response ships with a default field mapping that maps a security incident to a Customer Service case. You can view the security incident to CS case default map.

    始める前に

    Role required: sec_cmn.read

    手順

    1. Navigate to All > Security Operations > Utilities > Field Mapping.
    2. Click Security Incident to CSM Case Field Mapping to view the default map.
      Default security incident to Case Management case
    3. You can edit the mapping, as needed.
    4. When you have completed your changes, click Update.