Search for remediation tasks with the Vulnerability Response Mobile app

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：11分

    • Search for remediation tasks that match specific search criteria that you select.

    始める前に

    Role required: Remediation owner (sn_vul.remediation_owner)

    このタスクについて

    Time to complete this task: 5-7 minutes.

    手順

    1. If you are not logged in to your ServiceNow AI Platform instance on your mobile device, for more information see Log in to the Vulnerability Response Mobile app.
    2. With the Vulnerability Response landing screen displayed, tap Search RTs.
      If you navigate away from the Vulnerability Response Mobile app after you have logged in, tap the Now Agent app at any time to return to the last screen you had displayed.
      Search applet highlighted.
    3. On the Search screen that is displayed, tap the fields and fill out the form with your desired search criteria.

      Follow the instructions after the table to edit search criteria, clear search criteria, or submit a search.

      Tap this Field To add an entry on Android devices To add an entry on iOS devices
      Number Tap the screen and enter a RT number, for example, (VUL0002372) This number is displayed on the upper right of the RT record. Tap the check mark icon to add your entry and return to the Search RTs screen.

      Tap the close icon (X) to cancel your entry and return to the Search RTs field.

      		 Enter a RT number, for example, (VUL0002372). This number is displayed on the upper right of the RT record. Tap Done to return to the Search RTs screen.

      From the expanded field, tap Cancel to clear the entry and return to the Search RTs screen.
      Risk rating Tap one or more items followed by the check mark icon to add your entry and return the Search RTs screen.

      Tap the close icon (X) to cancel your entry and return to the Search RTs field.

      		 To add an entry, tap one or more items, or tap the search icon and type an entry in the search field. Tap Done to return to the Search RTs screen.

      From the expanded field, tap Cancel to clear the entry and return to the Search RTs screen.
      Remediation status Tap one or more items followed by the check mark icon to add your entry and return the Search RTs screen.

      Tap the close icon (X) to cancel your entry and return to the Search RTs field.

      		 To add an entry, tap one or more items, or tap the search icon and type an entry in the search field. Tap Done to return to the Search RTs screen.

      From the expanded field, tap Cancel to clear the entry and return to the Search RTs screen.
      State Tap one or more items followed by the check mark icon to add your entry and return the Search RTs screen.

      Tap the close icon (X) to cancel your entry and return to the Search RTs field.

      		 To add an entry, tap one or more items, or tap the search icon and type an entry in the search field. Tap Done to return to the Search RTs screen.

      From the expanded field, tap Cancel to clear the entry and return to the Search RTs screen.
      Reason Tap one or more items followed by the check mark icon to add your entry and return the Search RTs screen.

      Tap the close icon (X) to cancel your entry and return to the Search RTs field.

      		 To add an entry, tap one or more items, or tap the search icon and type an entry in the search field. Tap Done to return to the Search RTs screen.

      From the expanded field, tap Cancel to clear the entry and return to the Search RTs screen.
      Assignment group Select one from the list or tap the search icon and type an entry in the search field.

      To clear a value for the Assignment group and Assigned to fields, for no entry, select None.

      		 Select one from the list or tap the search icon and type an entry in the search field.

      To clear a value for the Assignment group and Assigned to fields, for no entry, select None.
      Assigned to Select one from the list or tap the search icon and type an entry in the search field.

      To clear a value for the Assignment group and Assigned to fields, for no entry, select None.

      		 Select one from the list or tap the search icon and type an entry in the search field.

      To clear a value for the Assignment group and Assigned to fields, for no entry, select None.
      Short description Tap the screen and enter text. The feature recognizes text strings and partial text strings in this field, but wildcards (*) are not accepted. Capital letters are not required. Tap the check mark icon to add your entry and return to the Search RTs screen. On the screen enter text. The feature recognizes text strings and partial text strings in this field, but wildcards (*) are not accepted. Capital letters are not required. Tap Done to return to the Search RTs screen.

      From the expanded field, tap Cancel to clear the entry and return to the Search RTs screen.
      Description Tap the screen and enter text. The feature recognizes text strings and partial text strings in this field, but wildcards (*) are not accepted. Capital letters are not required. Tap the check mark icon to add your entry and return to the Search RTs screen. On the screen enter text. The feature recognizes text strings and partial text strings in this field, but wildcards (*) are not accepted. Capital letters are not required. Tap Done to return to the Search RTs screen.

      From the expanded field, tap Cancel to clear the entry and return to the SearchRTs screen.

      For Android devices, with the Search RTs screen displayed and all your criteria entered, choose one to continue.

      Option Description
      Clear or modify search criteria prior to executing a search To clear all entered criteria, with the Search RTs screen displayed, tap the back arrow to clear all the fields and return to the Vulnerability Response landing screen. The search is not submitted and the search criteria are cleared. Alternatively, to edit a field,
      • With the Search RTs screen displayed, tap a field with search criteria to expand it.
      • Tap an item to deselect it. Tap All to select all items. Tap All again to clear all items. To clear a value for the Assignment group and Assigned to fields, for no entry, select None.
      • Tap the check mark icon to save the changes and return to the Search RTs screen.
      Submit a search With the Search RTs screen displayed with your entered search criteria, tap the send icon (Send icon.).

      The remediation task records that match your search criteria are displayed. After the search is completed, the search criteria are not saved.
    4. For iOS devices, with the Search RTs screen displayed, choose one to continue.
      OptionDescription
      Clear or modify search criteria prior to executing a search To clear all criteria and return to the landing screen, tap the close icon (X). Any entered search criteria are not saved. Alternatively, to edit a field:
      1. With the Search RTs screen displayed, tap a field with search criteria to expand it.
      2. Tap an item on the list to deselect it, or tap Clear All. To clear a value for the Assignment group and Assigned to fields, for no entry, select None.
      3. Tap Done to save the changes and return to the Search RTs screen.
      Submit a search With the Search RTs screen displayed with your entered search criteria, tap Search.

      The RT records that match your search criteria are displayed. After the search is completed, the search criteria are not saved.
    5. オプション: If your search returns multiple records, you can Filter records with the Vulnerability Response Mobile app to refine the search results.