ServiceNow Voice reference リリースバージョン: Australia更新日 2026年03月12日 所要時間：1分Reference topics provide additional information about components installed with ServiceNow Voice. Components installed with ServiceNow Voice CoreSeveral types of components are installed with activation of the ServiceNow Voice Core application (sn_cti_core), including user roles, plugins, and operation handlers.Components installed with Amazon Connect Integration with ServiceNow VoiceSeveral types of components are installed with installation of the Amazon Connect Integration with Voice application (sn_cti_amzn_cct), including user roles, plugins, and operation handlers.Components installed with ServiceNow Voice for ITSMSeveral contact flows and operation handlers are installed with activation of the ServiceNow Voice for ITSM application (sn_cti_itsm_cnt).Components installed with ServiceNow Voice for CSMSeveral contact flows and operation handlers are installed with Cloud Call Center for CSM application (sn_cti_csm_cnt).Components installed with ServiceNow Voice for HR Agent WorkspaceSeveral contact flows and operation handlers are installed with ServiceNow Voice for HR Agent Workspace.
ServiceNow Voice reference リリースバージョン: Australia更新日 2026年03月12日 所要時間：1分Reference topics provide additional information about components installed with ServiceNow Voice. Components installed with ServiceNow Voice CoreSeveral types of components are installed with activation of the ServiceNow Voice Core application (sn_cti_core), including user roles, plugins, and operation handlers.Components installed with Amazon Connect Integration with ServiceNow VoiceSeveral types of components are installed with installation of the Amazon Connect Integration with Voice application (sn_cti_amzn_cct), including user roles, plugins, and operation handlers.Components installed with ServiceNow Voice for ITSMSeveral contact flows and operation handlers are installed with activation of the ServiceNow Voice for ITSM application (sn_cti_itsm_cnt).Components installed with ServiceNow Voice for CSMSeveral contact flows and operation handlers are installed with Cloud Call Center for CSM application (sn_cti_csm_cnt).Components installed with ServiceNow Voice for HR Agent WorkspaceSeveral contact flows and operation handlers are installed with ServiceNow Voice for HR Agent Workspace.