'Run' stage reports on the CSDM Data Foundations dashboard

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：3分

    • Run stage reports on the CSDM Data Foundations dashboard

    Reports on the Run tab

    In this example, a report on the Run tab indicates that several business service offerings don't have the required relationships to service instances. With this knowledge, Service owners can add the relationships to ensure that customer service agents get complete information on the upstream impacts of applications that are down.

    To view detailed information on the impact of a metric and for details on working on issues, select the appropriate Remediation playbook URL.

    Run tab on the Data Foundations dashboard.

    CSDM Foundation Indicators report
    • The Priority value is the product of the weight of the metric and the severity of the actual score. Priority ranges from 1 — Critical (the highest priority), to 5 — Low (the lowest priority).

    • The Result column displays a color-coded bar showing the percentage of CIs or the measured item that are in compliance for the key foundational metric.

      • Red: 0–50% are in compliance.
      • Yellow: 50–90% are in compliance.
      • Green: More than 90% are in compliance.

      To ensure optimum performance, the system stops collecting data for some metrics when they reach a specified number of non-compliant CIs. For information on managing data collection for a metric that isn't needed or that affects performance of the dashboard, see Manage performance.

    • The Remediation playbook URL column displays links to knowledge articles in Now Support with instructions for bringing the CIs into compliance. Use your Now Support credentials to access the knowledge article.

    Managing performance of data collection

    For information on managing data collection for a metric that isn't needed or that affects performance of the dashboard, see Manage performance.