Set a CI attribute to be mandatory

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：2分

    • Configure a CI attribute as mandatory so it is included in the CMDB Health tests for the required metric if enabled. Required is a metric of the CMDB Health completeness KPI.

    始める前に

    Role required:
    • sn_cmdb_admin or Itil_admin, and personalize_dictionary: For editing the dictionary table
    • sn_cmdb_editor and itil have read access

    このタスクについて

    When a field is configured as mandatory, then if the required metric is enabled, the CMDB health tests check whether that field is populated or not. The CMDB Health Dashboard shows the aggregated report of the percentage of CIs for which one or more required fields is empty.

    手順

    1. Navigate to All > Configuration > CI Class Manager.
    2. Select Hierarchy to display the CI Classes list. Then select the class with the field that needs to be set as mandatory.
    3. In the class navigation bar, expand Class Info and then select Attributes. In the Attributes view, click Added.
    4. Locate the attribute that you want to set as mandatory, and then double-click its Mandatory value and set it to true.
      The next time the form is opened, a field status indicator appears next to the field label, indicating that a value is mandatory.
      注:
      Mandatory fields are global. The field is marked as mandatory everywhere it appears on a form. Also, mandatory fields do not appear correctly when using Service Mapping tag-based discovery. For more information, see Tag-based discovery in Service Mapping.