Exploring Document Management
With the ServiceNow® Document Management application, you can manage large numbers of documents efficiently. Easily upload, retrieve, share and delete documents.
Document Management overview
With the Document Management application, you can create, upload, track and manage documents throughout the lifecycle of the workflow.
Use the document repository to easily upload, retrieve, share, delete and sign documents. Documents can also be linked to other records in the system.
Document Management benefits
| Benefit | Feature |
|---|---|
| Classify documents for organization. Share documents to collaborate with internal and external users. | Document repository |
| Secure your documents by limiting who can access them. Share documents with selected users and user groups who have Reader, Writer, and Owner permissions. | Document security and access |
| Maintain versions of documents. Versions can be a file or a URL. | Document versions |
| Link a document record to other records, which can be any other table or record on the platform. | Document references |
| Link documents to other records on the platform. | Linking documents to a parent record |
| Create document lists and add multiple documents to a single list. | Document Management lists |
| Include documents in activity streams to include and track updates on attached documents to any record. | Document attachments in an activity stream |
| Send documents for review and approval before publishing. | Document approval and publish process |
| Digitally sign PDF documents by using your Personal Identity Verification (PIV) or Common Access Card (CAC) card. | Digital signature for PDF documents using CAC or PIV smart cards |
| Integrate Document Management with external cloud providers for editing, sharing and collaborating on documents. | Document Management integration with external content providers |
| Redact sensitive data from documents. | Redact sensitive data from documents |