Microsoft OneDrive integration with Document Services

Use Microsoft OneDrive to copy, delete, restore, and get version actions on documents directly in your ServiceNow instance.

Benefits of Microsoft OneDrive integration

Increase collaboration by integrating Microsoft OneDrive with your ServiceNow instance.

With Microsoft OneDrive integration you can do the following:

• Edit, share, and copy documents from Microsoft OneDrive to your ServiceNow instance.
• Edit, share, and copy documents from a ServiceNow instance to Microsoft OneDrive.
• Push a document authored in your ServiceNow instance to Microsoft SharePoint.
• Attach a shared link to a record.
• Share links to collaborate and edit documents in real time.
• Fetch the current version of the document.
• Collaborate with Microsoft 365 for reviewing, approving, or co-authoring documents.
• Migrate documents from Microsoft SharePoint to your ServiceNow instance.

Activation information

To integrate Microsoft OneDrive with Document Services, install the Multi Provider Document Services Framework plugin (com.snc.multiprovider_documents). For more information, see Activate Multi Provider Document Services Framework.

You also need to install the Document Services Framework for Microsoft OneDrive.

• Document Services Framework for Microsoft OneDrive
  Integrate the Document Services Framework with Microsoft OneDrive.
• Setup Microsoft OneDrive for Document Services
  Integrate the ServiceNow instance and Microsoft OneDrive for Document Services by creating a custom OAuth application in Document Services to authenticate ServiceNow requests.
• Register Microsoft OneDrive as an OAuth provider for Document Services
  Use the information generated during Microsoft OneDrive account configuration to register Microsoft OneDrive as an OAuth provider and allow the instance to request OAuth 2.0 tokens.