Exploring Knowledge Center

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：2分

    • The Knowledge Center Knowledge Center helps in the effective management of knowledge articles by using an intuitive interface. Beyond traditional knowledge bases, the Knowledge Center provides actionable insights and identifies gaps so that your content stays relevant and accurate.

    Benefits

    • Knowledge Center Article editor provides a range of formatting tools to help you edit and format the content of knowledge articles, including text, images, tables, and media. You can search and add knowledge blocks to an article.
    • Insights Dashboard- Track top actions, duplicates, and optimization opportunities.
    • Gap Analysis- Identify missing topics and improve coverage.
    • Article optimization- Generate and edit articles with Now Assist. Turn a text prompt into an article, helping you overcome writer's block and speed up the article writing process.
    • Article length scan- Use the scan results to optimize article length and ensure it falls within the recommended word count range.
    • Merge duplicate articles- Merging duplicate articles simplifies knowledge management by combining similar knowledge articles into one standard article, maintaining source visibility, applying governance controls, and automatically retiring or replacing duplicates to keep the knowledge base accurate and up to date.

    Why use Knowledge Center

    • Monitor the performance of your knowledge ecosystem.
    • Enhance article quality through AI-driven recommendations.
    • Close gaps and keep your content aligned with audience needs.