Preview a knowledge article with knowledge blocks

Preview a knowledge article with knowledge blocks by user or, if published, by date. For an unpublished article, you can preview the article by user by impersonating different users to see how the article displays or hides block content (based on the user criteria set at the knowledge base and knowledge block level). For published articles, you can preview the article by both user and date to see how the article appears in past versions for different users.

始める前に

Role required: user must have contributor access to the knowledge base.

手順

1. Navigate to All > Knowledge > Articles, and open one of the modules, such as Unpublished or Published.
2. Open the knowledge article with knowledge blocks.
3. In the Related Links section, click Preview Article with Blocks.
   
4. Preview the article as one of the following.

   Option	Details
   Unpublished article	Preview the article by user. In the View As field, you can search for and impersonate different users to see how the article appears based on the can and cannot read access of the user.
   Published article	Preview the article by user and date: In the View As field, you can search for and impersonate different users to see how the article appears based on the can and cannot read access of the user. In the View on date field, you can select different dates to see how the article appears in past versions.