Publish a knowledge block in Agent Workspace

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • Publish a knowledge block to make it available to add to knowledge articles.

    始める前に

    You must have contribute access to the knowledge base that stores the knowledge block you want to publish.

    Role required: agent_workspace_user and knowledge

    手順

    1. Navigate to All > Agent Workspace > Agent Workspace Home.
    2. Go to Lists > Knowledge Blocks > Unpublished.
    3. Click a knowledge block link.
    4. On the Knowledge Block form, click Publish.

    タスクの結果

    A knowledge block is published depending on the workflow setting of its knowledge base.

    • Knowledge - Instant Publish: The knowledge block is immediately published.
    • Knowledge - Approval Publish: The knowledge block is published on approval completion.

    When published, your knowledge block appears in the Published and All lists under Knowledge Blocks in Agent Workspace. If the article versioning feature is enabled, the version of the block is incremented.