Assign a knowledge base manager

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • You can assign users as managers of a knowledge base.

    始める前に

    Role required: knowledge_admin, or admin

    手順

    1. Navigate to All > Knowledge > Knowledge Bases.
    2. Select a knowledge base you manage.
    3. In the Managers field, click the unlock icon.
    4. Add one or more users.
    5. Click Update.
      After you save the knowledge base record, users selected as managers automatically receive the knowledge_manager role if they do not have it already.

    次のタスク

    You can remove a knowledge base manager by removing that user from the Managers field. If the user is not a manager of any other knowledge base, the knowledge_manager role is removed from that user.