Use teams in Live Feed

Users can be combined into teams for the purpose of subscribing to specifically-focused feeds.

Teams can be created based on any criteria that makes sense for your organization. For example, you can create a team called IT Developers and subscribe the team to feeds such as Coding Standards, AngularJS Development, and ServiceNow Customization Best Practices. When a new developer is added to the IT Developers team, that user automatically has rights to participate in all of the feeds followed by the team.

Automatic team creation

If you create a record on a table that has Live Feed enabled, such as the Incident table, and click Follow/Show Live Feed for the record, a record feed is created for the record.

The record feed name is based on the table name.

Reply to email notifications using email

After receiving an email about a posted message or a reply, you can post your reply to Live Feed by responding to the email.

The body of the email reply is posted as a response to the Live Feed message. Any attachments that you include in your reply email are also posted in the Live Feed reply.

• Create a Live Feed team
  When you create a team, you become the team administrator.
• Join a team
  You can join a public team, accept an invitation, or request access to a team.
• View a team feed
  View a team feed to see messages belonging to that team.
• View a team member
  View a list of members belonging to a Live Feed team.
• Invite a new member
  You can invite another user to join a team.
• Remove a member
  If you are team administrator, you can remove any member from the team.
• Subscribe to team and email notification
  Users can subscribe and unsubscribe to receive email notifications generated by feeds the team participates in.
• Subscribe a team to feed notification
  A team administrator can subscribe a team to specific feeds so the members of the team receive email notifications.
• Leave a team
  You can give up membership to a team by leaving that team.
• Modify a team
  If you are team administrator, you can modify an existing team.
• Manage a membership request
  When a user requests membership to a private team, the team administrator receives an email.
• Delete a team
  If you are the team administrator, you can delete a team.