Twilio-Direct callback testing

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • Make an outgoing call or send an SMS using Twilio and trigger callbacks to ServiceNow to test whether Twilio can reach the instance. You can also view when the last callback test was run, its status, and the test logs.

    始める前に

    Role required: notify_setup_admin, notify_admin

    手順

    1. Navigate to All > Notify > Administration > Twilio Direct Configuration.
    2. Click Test Callbacks.
    3. Select the SMS option and click Initiate SMS.
    4. Select the call option and click Initiate Test Call.
      注:
      The callbacks can be tested only after a connection is established with Twilio.