Generate a Knowledge article using multi-language support

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：2分

    • Now Assist in Knowledge Management provides multi-language support for Knowledge article generation. Generate knowledge articles in multiple languages with the Now Assist multi-language support for Knowledge Management. As an agent, you can generate articles from incidents, cases and other task types that are documented in languages other than English by using a language selector configured by the admin.

    始める前に

    Languages available in the language selector are determined by:
    • The language package installed for the Knowledge Base
    • The language preference selected by the admin in the knowledge settings

    Role required: author or agent

    手順

    1. Navigate to All > Knowledge > Articles > All
    2. Open a case or an incident assigned to you that is documented in a language other than English.
    3. Select Create Knowledge.
      Create a new Knowledge article from a non-English incident, case or other task type.
    4. In the Use Al to draft this article? modal, select Yes, draft with Now Assist.
      Draft the article using Now Assist.
    5. In the Select Options modal select the Knowledge base in which you would like to publish the article and the Article language to be used to generate the article.
      Select the Knowledge Base and the Article language to generate the article.
    6. Select Continue.
      Knowledge article generated by Now Assist in the selected language.
      Now Assist generates the Knowledge article in the language selected.