Create incidents and change requests from a requested item

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • You can quickly open an incident or a change request from a requested item. It also maintains a relationship between the requested item, and its associated incidents or change requests.

    始める前に

    The administrator must enable the Create Change and Create Incident UI actions for the Requested Item [sc_req_item] table. The administrator must set the Active field to true when editing these UI actions .

    Role required: itil

    手順

    1. Navigate to All > Self-Service > Requested Items.
    2. Open a requested item.
    3. Click the Additional actions menu icon Additional actions menu icon and select Create Change or Create Incident