Define a communication task

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：3分

    • Define a communication task for a communication plan. When a plan gets attached to a table, the tasks related to the plan need to be executed to resolve the issue. You can associate multiple tasks with a communication plan.

    始める前に

    Role required: sn_comm_management.comm_plan_admin or admin

    You have defined a communication plan.

    手順

    1. Navigate to All > Task Communications Management > Plan Definitions.
    2. Click the communication plan for which you want to define a communication task.
    3. Click the Communication Task Definitions related list and then click New.
    4. On the form, fill in the fields.
      表 : 1. Communication Task Definition form
      Field Description
      Communication plan definition Unique name of the communication plan definition that you are defining the task for.
      Name Unique name for the communication task definition.
      Type Type of task, such as internal communication, that is applicable globally or to a particular table.
      注:
      The value in the Type field helps you to filter a task by its type. The value also helps to generate a report of a particular task type or to create SLAs on any communication task.
      Application Application scope of the task definition. The task definition is available for all applications or for scoped applications.
      Order Order that the communication tasks appear in the plan. This field indicates which communication task to execute first.
      Active Option to define whether the task is active or not.
      Description Detailed description of the task definition.
      Communication frequency Frequency of the communication task execution. You can send the notification once or the notification can be repeated.
      Duration Time by which you want to send a notification.

      For example, if the communication frequency is One time and the Duration is 15 minutes, then the notification is sent only once in 15 minutes. If the communication frequency is Recurring, then the notification is sent every 15 minutes.
    5. Click Update.
      The communication task is defined for the communication plan.

    次のタスク

    Define communication channel for the task.