Activate customer data models for B2B2C

Activate the customer data models for the B2B2C plugin (com.sn_csm_b2b_consumers) if you have the admin role. If they aren't already installed, the application includes demo data and installs related ServiceNow® Store applications and plugins.

시작하기 전에

Role required: admin

You must activate the Customer Service Install Base Management (com.snc.install_base) plugin before installing Customer data models for B2B2C.

The Customer data model for B2B2C plugin provides the following roles:

• Account consumer (sn_acct_consumer.consumer)
• Account consumer agent (sn_acct_consumer.agent)

When the plugin is activated, customer service agents inherit the account consumer agent role. Consumers who are added as account consumers are given as the account consumer role.

이 태스크 정보

The following items are installed with customer data models for B2B2C:

• Business rules: Required account or consumer
• UI policies
  • Table: Case
  • Table: Interaction
  • Table: Sold Product
  • Table: Install Base Items
• Reference qualifiers
  • Table: Case
  • Table: Interaction
  • Table: Sold Produce
  • Table: Install Base Items

프로시저

1. Navigate to All > System Applications > All Available Applications > All.
2. Find the customer data models for B2B2C plugin (com.sn_csm_b2b_consumers) using the filter criteria and search bar.

   You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3. Select Install to start the installation process.
   주:

   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

   You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.