Activate Proactive Customer Service Operations

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Activate the Proactive Customer Service plugin to use Proactive Customer Service Operations.

    시작하기 전에

    Role required: admin

    이 태스크 정보

    Proactive Customer Service Operations is only available for customers who are licensed for the Customer Service Management application.

    To activate Proactive Customer Service Operations, activate the Proactive Customer Service Operations Management plugin (com.snc.proactive_cs_ops). This plugin is not active by default.

    주:
    This is a ServiceNow Store plugin. You must install this plugin separately from the ServiceNow Store.

    Activating this plugin also installs the Major Issue Management, Customer Service Install Base Management, Customer Service with Service Management, Customer Service Case Action Status, and Task-Outage Relationship plugins.

    프로시저

    1. Navigate to All > System Definition > Plugins.
    2. Search for the plugin com.snc.proactive_cs_ops.
    3. Click Activate.