Customer Central

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Learn about how CSM Agent Workspace Customer Central functions with CSM Configurable Workspace.

    Customer Central displays all the touch points that a customer has had with a contact center in the form of information cards. CSM Agent Workspace Customer Central configurations function in CSM Configurable Workspace. Configuration changes at the sn_customercentral_cust_info_config and sys_declarative_action_assignment and their related lists, however, can be configured in CSM Configurable Workspace.

    • Set up the Customer Information view in CSM Configurable Workspace using Guided Setup.
    • Set up the Customer Information view in CSM Agent Workspace using Guided Setup.
    표 1. Customer Central corresponding tables
    Legacy table name UIB table name
    sys_declarative_action_assignment sys_ux_screen