Add an agent to the chat support assignment group

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Agents must be added to the chat support assignment group before they can receive chat requests. This assignment group is used by the Customer Service Management chat communication channel to route chat requests.

    시작하기 전에

    Role required: sn_customerservice_manager or admin

    프로시저

    1. Navigate to All > User Administration > Groups.
    2. Select Customer Service Support.
    3. In the Group Members related list, click Edit.
    4. Select the agents that you want to receive chat requests, and move them to the Customer Service Support group members list.
    5. Click Save.