Components installed with Care Team Operations for Healthcare IT

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 3분

    • Several types of components such as tables, user roles, and business rules are installed when you activate the Care Team Operations plugin.

    주:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/plugins/task/find-components.html.

    Tables installed with Care Team Operations for Healthcare IT

    Tables installed with Care Team Operations for Healthcare IT

    Table name Description
    Care Team Operations for Healthcare IT case (sn_cto_hcit_case)

    Abstract case type that provides a foundation to extend from when building your own operational request types.

    Base roles installed with Care Team Operations for Healthcare IT

    sn_cto_hcit.admin IT Admin IT Admin role for Care Team Operations for Healthcare IT.
    sn_cto_hcit.loc_support_agent IT Support Agent Views/resolves all cases under their assignment group. Tracks and fulfills cases.
    sn_cto_hcit.viewer IT Viewer

    Views all IT and HCLS foundation data.

    Note: If users need access to incidents, the sn_incident_read role can be added to this role.
    sn_cto_hcit.loc_contributor CTO IT location contributor role Reports cases, respond to cases, track cases at business location, views cases under their team.
    주:
    This role is automatically inherited into the Care Team Member role when the Care Team Operations for Healthcare IT plugin is installed.
    sn_cto_hcit.loc_manager Healthcare IT services support department manager Monitors the tasks within their organizations.

    Plugins installed with Care Team Operations for Healthcare IT

    Plugin name Description

    Care Team Portal

    (com.sn_cto_sp​)

    Provides a portal experience for Care Team Operations for Healthcare IT users to create requests for supporting departments, manage teams, and gain visibility into submitted requests.

    Healthcare Operations Core

    [com.sn_hco]

    		 Healthcare Operations Core provides clinicians an uniform interface to report and track issues related to their day-to-day operations. This helps hospitals eliminate inefficient manual processes, reduce patient safety risks and increase patient satisfaction through timely resolution of issues and completion of important tasks.