Set up the Qualtrics spoke

Integrate the ServiceNow instance and Qualtrics by registering Qualtrics as an OAuth provider to authenticate ServiceNow requests.

시작하기 전에

• Request an Integration Hub subscription.
• Activate the Qualtrics spoke.
• Role required: admin.

Obtain required details from Qualtrics account

Copy and record the values of token, Organization ID, Client ID, and Client secret from your Qualtrics account for authentication.

시작하기 전에

Role required: admin

프로시저

1. Log in to your Qualtrics account as an admin.
2. Navigate to Account Settings > Qualtrics IDs.
3. Under User, copy and record the values of Organization ID and Datacenter ID.
4. Under Directories, copy and record the value of Default Directory.
5. Under API, copy and record the value of Token.
   
6. Click the OAuth Client Manager tab.
7. Click Create Client.
8. On the form, fill the values.

   Field	Description
   Name	Name to identify the client record.
   Scopes	Select manage:all.
   Grant Type	Select Client Credentials.

9. Click Create Client.
   
   The values of Client ID and Client Secret are displayed. Copy and record these values for later use.

Configure a connection

Add and configure a Qualtrics connection to authenticate ServiceNow requests.

시작하기 전에

Role required: admin

프로시저

1. Navigate to Process Automation > Flow Designer.
2. Click the Connections tab.
3. Locate the alias for Qualtrics and click View Details.
   주:

   Don't click Add Connection.

   

4. If you are configuring the spoke for the first time, click Configure.
   
5. On the Configure Connection form, fill in the fields.

   Field	Description
   Connection Name	Name to identify the connection record.
   Connection URL	Base URL to connect to Qualtrics. Enter: https:<Organization-ID>.qualtrics.com/API/v3
   X-API-TOKEN	Unique token you had copied from the Qualtrics account settings.
   OAuth Name	Name to identify the application registry record.
   OAuth Client ID	Client ID you had copied when you created a client in your Qualtrics account.
   OAuth Client Secret	Client Secret you had copied when you created a client in your Qualtrics account.
   Token URL	OAuth server token endpoint. Enter: https://<Data-Center-ID>.qualtrics.com/oauth2/token. 주: Select the Qualtrics data center based on your geographic location.

6. Click Configure and Get OAuth Token.

결과

The spoke is configured and ready to be used.

Configure system parameter

Configure the system parameter sn_qualtrics_spoke.qualtrics_directory and specify the Qualtrics Directory ID that can be used in the flows.

시작하기 전에

Role required: admin.

프로시저

1. In the filter navigator, enter sys_properties.list.
2. Search and open the record with Name as sn_qualtrics_spoke.qualtrics_directory.
3. In Value, specify the Qualtrics Directory ID.
4. Click Update.