Set up Twilio spoke

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 7분

    • Integrate the ServiceNow instance and Twilio using basic authentication to authenticate ServiceNow requests.

    시작하기 전에

    • Request an Integration Hub subscription.
    • Activate the Twilio spoke.
    • Role required: admin.

    Configure connection for Twilio spoke

    Add and configure Twilio Base, Twilio Messaging, and Twilio Notify connections to authenticate ServiceNow requests in Twilio spoke.

    시작하기 전에

    Role required: admin

    프로시저

    1. Configure the Twilio_Base connection alias.
      1. Navigate to All > Process Automation > Workflow Studio.
      2. Click the Integrations tab.
      3. Under Connections, toggle and enable the Outbound connections.
      4. Locate the alias for Twilio_Base and click View Details.
        • To configure the default connection and credential alias record that is shipped along with the Twilio spoke, click View Details.

          Connection template for Twilio Base

        • To manage more than one Twilio Base spoke connection records, you should create a new child alias record by clicking Add Connection. For more information about using multiple connections, see Supporting multiple connections.

        If you are configuring the spoke for the first time, click Configure. Otherwise, click Edit.

        Twilio Base connection configuration

      5. On the form, fill in the fields.
        표 1. Connection form
        Field Description
        Connection Name Name to uniquely identify the connection record. For example, enter Twilio_Base.
        Connection URL Connection URL for Twilio Base. This field is automatically set to https://api.twilio.com.
        Account SID Account String Identifier (SID) of Twilio Base.
        Page Size Page size for data stream of Twilio Base.
        Credential Name Name to uniquely identify the Twilio Base credential record. For example, Twilio Base Spoke Credential.
        User name Account String Identifier (SID) of Twilio Base.
        Password Auth Token of the Twilio account.

      6. Click Configure Connection.
    2. Configure the Twilio_Messaging connection alias.
      1. Navigate to All > Process Automation > Workflow Studio.
      2. Click the Integrations tab.
      3. Under Connections, toggle and enable the Outbound connections.
      4. Locate the alias for Twilio_Messaging and click View Details.
        • To configure the default connection and credential alias record that is shipped along with the Twilio spoke, click View Details.

          Connection template for Twilio Messaging

        • To manage more than one Twilio Messaging spoke connection records, you should create a new child alias record by clicking Add Connection. For more information about using multiple connections, see Supporting multiple connections.

        If you are configuring the spoke for the first time, click Configure. Otherwise, click Edit.

        Twilio Messaging Connection configuration

      5. On the form, fill in the fields.
        표 2. Connection form
        Field Description
        Connection Name Name to uniquely identify the connection record. For example, enter Twilio_Messaging.
        Connection URL Connection URL for Twilio Messaging. This field is automatically set to https://messaging.twilio.com.
        Account SID Account String Identifier (SID) of Twilio Messaging.
        Page Size Page size for data stream of Twilio Messaging.
        Credential Name Name to uniquely identify the Twilio Messaging credential record. For example, Twilio Messaging Spoke Credential.
        User name Account String Identifier (SID) of the Twilio Messaging account.
        Password Auth token of the Twilio account.

      6. Click Configure Connection.
    3. Configure the Twilio_Notify connection alias.
      1. Navigate to All > Process Automation > Workflow Studio.
      2. Click the Integrations tab.
      3. Under Connections, toggle and enable the Outbound connections.
      4. Locate the alias for Twilio_Notify and click View Details.
        • To configure the default connection and credential alias record that is shipped along with the Twilio spoke, click View Details.

          Connection template for Twilio Notify

        • To manage more than one Twilio Notify spoke connection records, you should create a new child alias record by clicking Add Connection. For more information about using multiple connections, see Supporting multiple connections.

        If you are configuring the spoke for the first time, click Configure. Otherwise, click Edit.

        Twilio Notify connection configuration

      5. On the Connection form, fill in the fields.
        Field Description
        Connection Name Name to uniquely identify the connection record. For example, enter Twilio_Notify.
        Connection URL Connection URL for Twilio Notify. This field is automatically set to https://notify.twilio.com.
        Account SID Account String Identifier (SID) of Twilio Notify.
        Page Size Page size for data stream of Twilio Notify.
        Credential Name Name to uniquely identify the Twilio Notify credential record. For example, Twilio Notify Spoke Credential.
        User name Account String Identifier (SID) of the Twilio Notify account.
        Password Auth token of the Twilio account.

      6. Click Configure Connection.

    결과

    The spoke connection is configured and ready to be used.