Duplicate software installations in the Software Asset Management application

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Duplicate software installation are created when you discover software installations with the same publisher, product, version, and edition through multiple discovery sources.

    A software installation record is created for each software record in the Software Installation [cmdb_sam_sw_install] table.

    By default, the Software Asset Management application prioritizes IBM software installations that are discovered through ServiceNow® discovery. Duplicate entries are initially marked as false in the Active column in the Software Installation [cmdb_sam_sw_install] table. When the SAM - Deduplicate Install Table scheduled job runs, records for all IBM software installations that are discovered through ServiceNow® discovery are marked as active, while records for the same software installations that are discovered through an authorized Software Asset Management discovery provider are marked as inactive.

    The SAM - Deduplicate Install Table scheduled job ensures that only one software installation record is marked as active and included in reconciliation.