License operations view

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 24분

    • Use the License operations view in Software Asset Workspace to manage software asset operations. These operations include management of licenses, contracts, discovery, client access, resource value, user subscriptions, content suggestions, software asset success, cloud cost simulation, SAM implementation, IBM ASP, IBM ILMT V2 integrations, and engineering apps integrations.

    You can access the License operations view by navigating to Software Asset Workspace > License operations.

    The list view for the software assets on the License operations view shows the total number of records for your organization based on the value specified in the system property SAM Workspace License operations list count limit (sn_sam_workspace.sam_license_operations_list_count). The default value for the record count is set to 5000000. However, the SAM administrator can set the value for the count in the system property as required. If there are less than five million records, then the exact count is shown. If there are more than five million records, then the count is shown as 5000000+.

    그림 1. License operations view
    License operations view

    The License operations view includes the following categories:

    • Licensing
      • Software entitlements

        View the details of the software entitlements that record the terms of your software licenses. You can also create entitlements to enter your license details and allocate purchased rights to users or devices. For more information, see Create entitlements in workspace.

      • Software models

        View the details of the software models created and also create a software model. For more information, see Create a software model in the Software Asset Workspace.

      • Entitlement import

        View the details of the imported entitlements and also import entitlements at one go. For more information, see Import bulk entitlements in workspace.

      • Entitlement import error

        View the details on entitlement import errors that are generated while importing software entitlements. For more information, see Entitlement import error fields.

      • Software lifecycle averages

        Create averages to calculate the End of Life (EOL) and End of Support (EOS) life cycles of your software. For more information, see Create averages for product life cycles in workspace.

      • Consumption rules

        Create consumption rules to restrict license consumption to certain entities within your organization. You must link this rule to one or many entitlements. For more information, see Create consumption rules and Link consumption rules to entitlements.

      • Product install condition

        View the product install condition that accounts for all software model installations for a product during reconciliation. These installation conditions are applicable for the software product and all its components. For example, if you have purchased Microsoft Visual Studio, set  up product installation conditions for using Visual Studio only to consume licenses in your non-production  environment. These same conditions then apply across all software models under Visual Studio, including downgrades and  editions. For more information, see Create product install conditions.

      • Software installs

        View the details of software installation such as discovery model, publisher, and reconciliation details. The list view also shows the total number of software installation records for your organization. For more information, see Software installation fields.

    • Contract - Software contracts

      Create a software contract to bind agreement between two parties. Create a contract.

    • Discovery
      • Discovery models

        View and update software discovery models that are created when a version of software is discovered in a network environment. For more information, see Discovery models and software installations.

      • Software usage

        View software usage records to track the usage of software products for which you have created reclamation rules. You can also create software usage records manually from third party integrations or Microsoft System Center Configuration Manager (SCCM) integrations. For more information, see View or create software usage.

      • All SAP engines

        View the monthly engine usage measurements for SAP clients based on the license metric for each engine.

      • All SAP users

        View all the discovered users pulled from the SAP systems and their details such as SAP user roles, SAP user active transactions, SAP user activities, and SAP web activities. For more information, see View SAP users in workspace.

      • SAP named user types

        Create a custom-named user type that can be used with your SAP software entitlement. Creating a custom-named user type enables users to track licenses of their SAP systems. For more information, see Create a custom named user type in workspace.

      • SAP price lists

        Create custom SAP price lists so that you can track and manage SAP licenses based on the contracts of your SAP system. For more information, see Create custom SAP price lists in workspace.

      • SAP USMM rules

        View SAP User License Measurement (USMM) rules that map roles to the named user type for an SAP client. For more information, see SAP USMM-based optimization.

      • SSO applications

        View details related to applications that you can connect through an SSO provider. For more information, see View SSO applications in workspace.

      • SSO groups

        View details related to all SSO groups that have access to an SSO application. For more information, see View SSO groups in workspace.

      • SSO users

        View details of all users that have direct access to an SSO application, but not through membership in a group. For more information, see View SSO users in workspace.

    • Client access

      View the details of software client access records. You can also create a record to track and manage the users or devices that are accessing a version of your server software using a client access license (CAL). For more information, see Create a software client access record in workspace.

    • Resource value

      View and create Resource value records for the software models. For more information, see Create a resource value record.

    • User subscription
      • User subscription

        View the details of the software subscriptions for SaaS and SSO applications. You can also create a software subscription. For more information, see Create user subscriptions in the workspace.

      • Direct integration profiles

        View the details of the already created SaaS integration profiles. You can also create an integration profile by selecting the integration type to view software usage and optimize stale licenses. For the supported SaaS applications and procedures, see Integrate with SaaS applications.

      • SSO integration profiles

        View the details of the already created SSO integration profiles. You can also create an SSO integration profile by selecting the integration type to view software usage and track user login data for all connected SSO applications, and reclaim unused licenses. For the supported SSO applications and procedures, see Integrate with SSO providers.

      • Subscriptions without user

        View the list of subscriptions where the User field is empty on the Software Subscription [samp_sw_subscription] table.

      • User resolution rules

        Create a user resolution rule to map user subscriptions from SaaS applications to the User [sys_user] table in ServiceNow AI Platform. For more information, see Associate a user with subscription records.

      • SaaS feature usage

        View the event details for each SaaS and SSO integration performed by the users, such as the event ID, event name, last activity, subscription, product, subscription profile, and publisher. For more information, see Overlapping usage view.

      • Software storage usage

        View the usage information for various SaaS applications including details on the allocated storage and used storage in bytes that is stored in the Software storage usage [saas_sw_storage_usage] table. For more information, see Software storage usage fields.

      • CrowdStrike product usage

        View the list of usages for various CrowdStrike software models and license metrics. Select a record in the list to view its details.

      • CrowdStrike product workload mappings

        View the list of CrowdStrike products mapped with the types of workloads they manage (for example, servers, workstations, containers). With workload mapping, you can correctly count license usage and ensure compliance. Select a record in the list to view its details. For more information on creating a new product workload mapping, see Create a product workload mapping for CrowdStrike products.

      • CrowdStrike raw usage

        View the list of workloads with their metric types. Select a record in the list to view its details.

    • Content suggestions
    • Software asset success
    • Cloud cost simulator - Settings

      View the simulation settings, that is, the cost of moving your on-premise resources to the cloud environment. You can also create Cloud Cost Simulator settings. For more information, see Cloud cost simulation.

    • IBM ASP integration
      • Daily aggregated peak usage

        View the highest daily sub capacity and full capacity usage of your IBM software products based on the edition, license metric, domain, and region of each product. For more information, see View the daily aggregated peak usage of your IBM software products.

      • Daily high water mark usage

        View the breakdown for the highest daily usage of your IBM software products by physical host based on both the edition and license metric of each product. For more information, see View devices with the highest daily usage of your IBM software products.

      • Product classification

        View the product classifications for all IBM components that are installed in your environment. These product classifications enable you to track and manage licensing for your IBM components. For more information, see View product classifications for your IBM components.

      • Devices to scan

        Specify the virtual machine (VM) managers, such as VMware vCenter Servers and IBM Hardware Management Consoles (HMCs), for which you want to track IBM licenses. You can track licenses for IBM software that is discovered within these specified VM managers only. For more information about updating the VM managers, see Specify the virtual machine managers (VMMs) for which you are tracking IBM licenses.

      • Device settings

        To improve the accuracy of your IBM license calculations, verify the meta data for the physical hosts that your IBM software is installed on. Update any meta data that is incorrect or out of date. For information about updating meta data, see Verify the meta data for your IBM hosts.

    • IBM ILMT V2 integration
    • Engineering apps integration
      • License server

        View a list of all the license management servers that OpenLM or Open iT connect with to get data into your ServiceNow instance. Details on license management servers such as the type of the server, the name of the server, the status of the server, and the last connection time are also provided.

      • Discovered engineering licenses

        View a list of all the discovered and normalized software for your engineering applications.

      • Session details

        View a list of users who are currently using the product. The list shows the number of days and hours being used per user. Select a record in the list to view its details.

      • Daily peak concurrent usage

        View a list of simultaneous users or devices accessing a specific application. Concurrent licenses can be floating, token, or network types. For more information, see Software license metrics.

      • User denials

        View a list of users that are denied licenses to products. Select a record in the list to view its details.

      • Application product map

        View a list of mappings of the discovered file names to software products for content resolution.

      • Unrecognized publisher integration map

        View or create unrecognized publisher-to-subscription integration mappings. You should create these mappings when the content resolver doesn't automatically recognize a specific publisher. For more information, see Create an unrecognized publisher integration mapping.

    • SAM implementation - Published products

      View the list of software products published in a phase-wise implementation of Software Asset Management. For more information, see Manage phase-wise Software Asset Management implementation.