Install and configure MID Servers to access cloud environments

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 4분

    • Install and configure the MID Servers correctly to enable ITOM products to access to the cloud resources.

    시작하기 전에

    Role required: discovery_admin or sn_cmp.cloud_admin (for Cloud Provisioning and Governance)

    이 태스크 정보

    프로시저

    1. For IP-based discovery, Installing the MID Server on a server inside the cloud environment, inside a Virtual Private Cloud (VPC).
      For example, if you are configuring access to AWS service accounts using IAM roles, install the MID Server at the Amazon EC2 instance.
      중요사항:
      If you configure AWS credentials at ServiceNow AI Platform, the location of the MID Server doesn't matter.
      If your organization has multiple VPC segments, deploy the MID Servers in a manage-mentor transit VPC.
    2. Activate IP-based discovery jobs to access the compute layer using agentless credentials.
    3. Configure the MID Server with the capabilities necessary for the cloud environment you are planning to discover.

      You can select the ALL capability or configure specific capabilities for tighter security.

      Add Cloud Management in supported application in MID Server for Cloud Provisioning and Governance requests to be processed.

      Cloud environment MID Server capability required by Cloud Discovery MID Server capability required by Cloud Provisioning and Governance
      Amazon AWS Cloud AWS or Cloud Management or ALL AWS or Cloud Management
      Microsoft Azure Cloud Azure or Cloud Management or ALL Azure or Cloud Management
      Google Cloud Google or Cloud Management or ALL Google or Cloud Management
      IBM Cloud Platform IBM or Cloud Management or ALL N/A
      Oracle Cloud Infrastructure (OCI) OCI or Cloud Management or ALL N/A
      OpenStack OpenStack or Cloud Management or ALL N/A
      Red Hat Virtualization (RHV) RHV or Cloud Management or ALL N/A
    4. If the MID Servers must go through an unauthenticated proxy server to access cloud resources, modify the agent\conf\wrapper-override.conf file, as follows: 
      wrapper.java.additional.1=-Dhttp.proxySet=true
         wrapper.java.additional.2=-Dhttp.proxyHost=<proxyHost> 
         wrapper.java.additional.3=-Dhttp.proxyPort=<proxyPort> 
         wrapper.java.additional.4=-DuseProxy=true
    5. If you're using an authenticated proxy server, configure the MID Server parameters in the config.xml file.

      For a description of the parameter values, see the Proxy server parameters section in MID Server parameters.