Access on-call escalation path from major incident workbench

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Access on-call roster and escalation details from major incident workbench to reach out to a support group.

    시작하기 전에

    Role required: itil, sn_incident_read, sn_incident_write, major_incident_manager, communication_manager, incident_manager, or admin

    Activate the On-Call Scheduling plugin (com.snc.on_call_rotation).

    프로시저

    1. Navigate to Major incident workbench.
    2. Click the Communications tab.
    3. Under the Groups section, click On Call Groups.
    4. From the list, select a group.
      그림 1. On-call groups
      Select On-call groups
    5. Select Track On-Call Escalation.
    6. In the escalation path section, select Escalation.

    결과

    You can access the on-call escalation information.