Resolving platform performance issues

If platform performance issues are identified, administrators can resolve problems and improve performance.

Overview of resolving platform performance issues

Even if you have configured your ServiceNow AI Platform instance to optimize performance, performance issues might still be identified through continued monitoring. The following topics can help you address common kinds of platform performance issues as they arise.

• Instance cache effects on performance
  Minimize actions that purge and rebuild the instance cache during core business hours to avoid performance degradation during peak hours.
• Improving response times on forms
  Learn the techniques that can be used to improve form response times. If you notice latency or slow response times on forms, using these techniques can help improve performance.
• Resolving slow queries
  Identifying and resolving slow queries is an important aspect of improving platform performance. The ServiceNow AI Platform generates index suggestions to help resolve slow queries.
• Transaction cancellation
  You can cancel transactions that take longer than expected to load. Canceling long-running transactions can help prevent excessive resource consumption.
• Add a module to test connection speed
  A connection test can indicate the connection speed between your computer and your instance. A connection speed test (/connection_test.do) is available as a UI page.