Sending email using client credential flow

Use the client credential flow to send emails from Microsoft Exchange Online.

Email account administrators, who are users that have the email_account_admin role, can configure ServiceNow AI Platform to send emails from an Microsoft Exchange Online tenant. The email account administrators can use SMTP by authenticating with a client ID and client secret or with certificates.

• Activate OAuth support
  You can activate the Email:OAUTH support for IMAP, Microsoft Graph (Receiving), and SMTP plugin (com.glide.email.oauth) for Notifications if you have the admin role.
• Configure client credential flow for SMTP OAuth2 using a client id and secret
  Configure outbound email accounts in a ServiceNow instance using a client id and secret.
• Register an OAuth provider
  Use the information generated during the Microsoft Azure account configuration to register an application as an OAuth provider.
• Configure client credential flow for SMTP OAuth2 using certificate-based authentication
  Configure an OAuth application profile to authenticate using certificates for outbound email.
• Create an email account with SMTP OAuth2.0
  Create an email account from Microsoft Exchange Online with SMTP OAuth2.0.