Data lookup rules
Data lookup rules offer a generic way to change any field value, not just assignment fields.
Data lookup and record matching support offer the following improvements over the Assignment
module:
- Ability to change any field value not just an assignment field
- More options to define when a rule runs:
- On form change (Allows assignment rules to apply to unsaved changes on a form)
- On record insert
- On record update
- Option to replace existing values (including default values)
주:
You can define data lookup and Assignment rules at the same
time. The system ignores any duplicate rules after an incident has been assigned unless you are
using a data lookup definition option to replace existing values.