Use a relative duration

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • When you define an SLA, you can set the Duration type to be a relative duration.

    이 태스크 정보

    When using relative durations, you can also use the Relative duration works on field. It calculates against the SLA record, or the task record that the SLA record is used for.

    This example demonstrates how a relative duration of End of next business day works.

    프로시저

    1. Create an SLA that has a relative duration of End of next business day.
    2. Complete the rest of the fields of this SLA with the values as shown, also setting a Timezone if you want.
      Relative Duration in an SLA
    3. To show how this Relative Duration works, create a new incident.

      The SLA starts for this incident. In the Task SLAs related list, if you look at the Business time left and Start time fields, notice that the time left is until the next business day at 5pm.

      Relative Duration in an Incident
      주:
      Pause conditions are not compatible with Relative Durations.