SoftPIN authentication

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Soft PIN is an authentication method that verifies a user's identity through a personal numeric PIN set up in advance, specifically designed to support AI Voice Agent authentication.

    Use case

    Soft PIN is ideal for low-risk scenarios, such as verifying returning users accessing self-service features. It isn’t recommended for high-risk or privileged actions.

    Key strengths

    The SoftPIN method offers the following advantages:

    • Fast and straightforward user experience.
    • Functions without internet or device-specific requirements.

    Important considerations

    While SoftPIN is a secure and convenient authentication method, there are several considerations to keep in mind:

    • Susceptible to reuse, observation, and social engineering.
    • Not suitable as the sole authentication method for sensitive or privileged operations.

    Soft PIN can be used for your specific use case. For detailed configuration instructions, see Configure Soft PIN.