Requesting database key rotation

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Rotate the database key annually or as needed by submitting a request to support.

    시작하기 전에

    Role required: admin

    중요사항:
    Starting with the Washington DC release, Database Encryption is being prepared for future deprecation. Cloud Encryption is the replacement solution for data at rest encryption. For details, see Cloud Encryption with Key Management

    이 태스크 정보

    Key rotation occurs at night within 24 hours prior to the expiration date and does not interrupt service for the instance.

    주:
    Currently, key rotation is only available in ServiceNow Commercial, Government Community Cloud (GCC), France, and Singapore environments.

    프로시저

    Contact Customer Service and Support to request any of the following key rotation actions:
    • Enroll to perform annual key rotation on all designated instances.
    • Obtain a historical report of the last three key rotations containing the following:
      • Instance name.
      • Key name and version.
      • Dates and times of rotation.
    • Schedule an early key rotation outside of the annual scheduled rotation.