Request domain separation

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 4분

    • All domain support features are activated with a plugin called Domain Support - Domain Extensions Installer. Administrators can request activation of this plugin.

    시작하기 전에

    To purchase a subscription, contact your ServiceNow account manager. The account manager can arrange to have the com.glide.domain.msp_extensions.installer plugin activated on your organization's production and sub-production instances, generally within a few days.

    If you do not have an account manager, decide to delay activation after purchase, or want to evaluate the product on a sub-production instance without charge, follow these steps.

    Role required: admin

    이 태스크 정보

    If the Domain Support - Domain Extensions Installer plugin is already active, content in the Domain Support - Domain Extensions Installer plugin will not be installed to avoid potential conflict with an existing implementation.

    Domain separation replaces Company Separation. Starting with the Helsinki release, the Company Separation plugin can no longer be activated. However, if company separation is already active when you activate domain separation, both plugins are active at the same time. You can control the company separation activation status with the glide.db.separation.field property.

    주:
    Domain paths are used for all customers on Helsinki and later. Domain numbering is no longer used. Customer Service and Support can assist in the upgrade.

    프로시저

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Select Request plugin to open the Activate Plugin form on Now Support.
    3. On the Activate Plugin form, provide the following information.
      표 1. Activate Plugin form
      Field Description

      What is your target instance

      Select the instance that you want to activate the plugin on.

      Which plugin would you like to activate

      Select the name of the plugin to activate.

      주:
      If the system doesn't list the plugin you want or if you're activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin.

      Select Maintenance Date and Time

      Select the date and time to activate the plugin.

      For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.

    4. Select Submit.
      After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.

    결과

    Activating the Domain Extension Installer plugin enables these features:
    • Domain separation is based on the Domain [sys_domain] table.
    • Delegated administration lets each domain have separate policy.
    • All records are part of the global domain.
    • The current user's domain determines the domain to use when viewing or operating on a record in a different domain.