Create a store inquiry case from a mobile app

Create a store inquiry case from a mobile app to report issues on behalf of the store that you’re associated with. By creating case from a mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.

시작하기 전에

Role required: Store associate or Store manager

프로시저

1. In the Retail mobile application, select Browse Catalog > Store policy inquiry.
2. Fill in the information about the request, such as which store the request is for, the priority of the request, purpose of the inquiry, and other details.

   Fields	Description
   Requesting store	Retail store that is making this request.
   Priority	Task sequence to resolve this case. The tasks are based on the impact and urgency of this request.
   Briefly describe your policy inquiry	Brief description about this request.
   Detailed description of the inquiry including any specific questions	Details about this request.