Schedule and retrieve notable events
For automated notable event ingestion profiles, this step is required in the event profile configuration. During this step, you can verify the default settings for notable event retrieval or modify the scheduling as needed. This step also permits you to retrieve historical notable events using a date range.
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Role required: sn_si.ingestion_profile_admin
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For profiles for automated notable event ingestion, you choose whether you want to ingest any historical notable events during the Scheduling step. You also choose how often you will poll for future new notable events and updated notable events that match the alert profile configuration.
For automated notable event ingestion profiles, before the profile is activated, you verify and modify the scheduling and alert retrieval. This is a required step for all event profile configuration process for scheduled alert profiles.
You configure these polling intervals on a per-profile basis. The performance of the Splunk event ingestion integration may be impacted by the different polling intervals. When scheduling, you may prefer to balance reducing polling overhead on the Splunk Enterprise Security server against a desire to be notified as soon as possible when a notable event is created or updated. A five-minute default value is set for any profile, but you may prefer to modify this setting to as low as one minute if required.
Pulling new and updated notable events
When the polling schedule is set, the scheduled job pulls both new and updated notable events that were pulled previously but did not meet the incident filtering criteria. This provides you with the flexibility to create incidents based on criteria that may not be present when a notable event is first created but becomes available after an update occurs, for example, during the investigation phase. Once an incident is created for a specific notable event, its subsequent updates are ignored since it is expected that the notable is now being treated as an active ServiceNow® security incident. However, all other notables that have been previously ingested but failed to meet the incident generation criteria, will continue to be pulled and checked against the incident generation criteria until they become part of an active incident.
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Choose one to schedule how and when notable events are pulled from the Splunk Enterprise Security console.
Option Description - On-going Event Ingestion field selected
- One-Time Retrieval field cleared
On-going Event Based on the default setting, the ServiceNow AI Platform instance pulls from the Splunk Enterprise Security server for new and updated notable events every five minutes. Security incidents are created if notable events are found and incident generation filtering criteria are matched. To balance ingestion polling overhead desire to get the most current data, five minutes is the default setting. However, this value can be modified to as low as one minute if needed.
- On-going Notable Event field cleared
- One-Time Retrieval field selected
One-Time Retrieval Use this configuration if you want a one-time pull to ingest historical notable events.
When this setting configured, a profile is used once to retrieve notable events from historical events that are based on a date range. To the right of the Since date field, click the calendar icon. In the calendar that is displayed, select the date that you want to start pulling alerts. Starting with the Since date value, notable events are retrieved up through the current date. Note that you can pull as far back as seven days from the current date. This functionality is not intended to retrieve significant amounts of historical events from Splunk Enterprise Security for archival reasons but rather a minimal amount of in-flight events that are being actively worked at the time of profile activation.
After the notable events are pulled, this setting will not retrieve more notable events for this profile going forward from the current date. This setting populates the security incident with all the notable events that are found for the range you enter.As an example for scheduling an initial notable event ingestion time, if you have a daily Splunk security check that runs once a day at 4 AM local time, you can set up the corresponding notable event profile in your ServiceNow AI Platform instance to run at 4:05 AM local time to capture the security failure event right away and create a security incident. Enter 04 05 00 in the Initial event ingestion field. In the Increment (Minutes) field, enter 1440 (24 hours) to schedule the next event ingestion for 24 hours from the initial event ingestion. Both the initial event ingestion time and next event ingestion time are displayed in the fields.