Remote record producers in Service Exchange
Remote record producers in Service Exchange for Providers are service requests published in consumer instances. They enable your consumer to request provider services through their service catalog.
Overview of record producers
Remote record producers contain the variables that determine the information that a consumer can or must provide to submit a request. When a remote record producer is submitted from the consumer's service catalog, it generates a Provider Task record on the provider's instance and triggers a Create Case, Create Incident, or Create Change Request fulfillment task.
As the task moves through the fulfillment flow in the provider's instance, updates are visible in both the provider and the consumer's ServiceNow instances.
The remote record producer table is an extension of the sc_cat_item_producer table and uses the sn_sb_pro_remote_request table.
The following example shows a sample form that you use when you create a remote record producer.