Activate response templates

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 2분

    • You can activate response templates (formerly known as templated snippets) [com.sn_templated_snip] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

    시작하기 전에

    Role required: admin
    주:
    If you are using Agent Chat, the Agent Chat (com.glide.interaction.awa) plugin automatically activates response templates.

    이 태스크 정보

    Response templates activate these related plugins if they are not already active.
    표 1. Plugins for response templates
    Plugin Description
    Scoped Application Restricted Caller Access

    [com.glide.scope.access.restricted_caller]

    		 Allows scoped applications to restrict access to public tables and script includes.

    프로시저

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the plugin using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      주:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.