Assistance with the CSDM life-cycle sync process

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 5분

    • Several features help you to ensure accuracy and completeness for the process of syncing legacy data with life-cycle data in the CSDM framework.

    Before you perform the life-cycle sync process

    Legacy status values that are auto-updated

    Several legacy statuses are automatically mapped to the Life Cycle Stage and Life Cycle Stage Status fields. For more information, see Legacy status values that are auto-updated.

    Data migration script

    Use the fix script from the ServiceNow Community to identify table dependencies. See Migrating into CSDM identifying table dependencies.

    CMDB Data Foundations dashboard

    Navigate to All > Configuration and then select CMDB Data Foundations Dashboard.

    • CMDB dashboard: Each tab provides key metrics that evaluate configuration and customizations in the CMDB.
    • The metrics provide visible results of evaluation. Color codes and weighted priority help with planning.
    • Each metric includes a link to a remediation playbook with background and plays for remediation.

    See Monitor health in CSDM and CMDB Data Foundations Dashboards.

    CSDM Data Foundations dashboard

    Navigate to All > Configuration and then select CSDM Data Foundations Dashboard.

    The CSDM dashboard focuses on key data elements to support you in implementing the CSDM framework. The reports on each tab display the data metrics that are appropriate for the maturity of your organization's CSDM implementation stage (foundation, crawl, walk, run, and fly). See CSDM Data Foundations dashboard. In particular, the Crawl tab presents a report titled CIs with Mismatched Operational Status and Life Cycle Stage that shows a summary of life-cycle value mismatches among CMDB, asset, and IBI and enables you to view mismatch details. See 'Crawl' stage reports on the CSDM Data Foundations dashboard.

    View the contents of life-cycle tables

    To view how life-cycle value pairs are mapped in the mapping tables, select All, and then enter life_cycle_stage.list in the search text box.

    Migrating nonconforming CIs into the correct CSDM tables

    If you already have CSDM data but not in the recommended tables, you can run a script to identify dependencies that you may have created on the nonconforming tables. The results of the script identify referenced dependencies such as reports, UI scripts, business rules, and other references for a specified table (editable in the script). See this post on the Now Community site

    The life-cycle sync process presents the discrepancy report

    When you start the sync process, the discrepancy report Enabling life-cycle sync from legacy-to-asset helps you to isolate and remediate mapping issues or missing data issues before proceeding with migration and syncing. The report identifies issues and presents links that take you to the mappings that must be resolved before you can sync the data.