Applying CSDM guidelines to your product — product views
ServiceNow products are CSDM-aware — they expect that CMDB data is organized according to CSDM guidelines and they benefit from that organization.
The topics in the next section identify the specific CMDB tables that the products update and obtain data from. The topics provide practical instructions for implementing the CSDM guidelines.
- Brief overview of the function and benefits of the product.
- CMDB tables managed by the product.
- CMDB tables used by the product.
- Mention of other ServiceNow products that add value to the product.
- Mention of other ServiceNow products that benefit from the product.
- Use case and examples.
The topics do not address the following information:
- Implementing the ServiceNow product.
- Configuring systems that are not included in the base system. Such systems might be referred to in this product view, but they are out-of-scope.
- Using other ServiceNow products, such as IT Service Management (ITSM), Strategic Portfolio Management (SPM), and IT Operations Management (ITOM).
주:
A CSDM use case might have one or more data types. Other ServiceNow products may also manage those data types. The use cases don't describe all possible product dependencies.
Products and features that benefit when following the CSDM guidelines
- Change Management
- Applying CSDM guidelines to Change Management
- Customer Service Management
- Customer Service Management and the CSDM guidelines
- Digital Portfolio Management
- Apply the CSDM guidelines to Digital Portfolio Management
- Enterprise Architecture (EA) [formerly Application Portfolio Management]
- Applying the CSDM guidelines to Enterprise Architecture
- HR Service Delivery for Healthcare
- HR Service Delivery and CSDM tables
- Incident Management
- Applying CSDM guidelines to Incident Management
- Install Base Management
- Common Service Data Model framework for Install Base Management
- ITOM Health
- Applying the CSDM guidelines to ITOM AIOps
- ITOM Visibility
- Applying the CSDM guidelines to ITOM Visibility
- Operational Technology Manager
- Implementing the CSDM framework for Operational Technology
- Problem Management
- Applying CSDM guidelines to Problem Management
- RPA Hub
- Applying the CSDM guidelines to RPA Hub
- Service Catalog
- Service Catalog and CSDM
- Service Portfolio Management
- Applying the CSDM guidelines to Service Portfolio Management
- Vulnerability Response
- Vulnerability Response applications and CSDM tables