CMDB Health

A healthy CMDB, based on health benchmarks in an organization, is essential to an effective and continuous use of the product. Health indicators such as duplicate CIs, required CI fields, and audits are evaluated and aggregated into health scores at the class, health group, and service levels. CMDB Health also provides a framework for applying standardized CI remediation.

Get started

ExploreExplore the KPIs and metrics that are evaluated for health, and the health results dashboards.	ConfigureSelect the health metric to monitor and configure any associated rules.	Use CMDB Health in a workspaceAccess CMDB Health dashboards and related tasks in CMDB Workspace or in Service Graph Workspace.
RemediateCreate and apply remediation rules to CIs that failed health tests.	Track processesUse logging and other troubleshooting methods to resolve issues with CMDB Health processes.	ReferenceDetails about properties, scheduled jobs, and tables, used by CMDB Health, and domain separation.

Troubleshoot and get help

• Ask questions and explore other resources for in the ServiceNow Community
• Search the Known Error Portal for known error articles
• Contact Customer Service and Support

• Exploring CMDB Health
  Learn more about CMDB Health and review the benefits it can provide for users in your organization.
• CMDB Health experience in CMDB Workspace and in Service Graph Workspace
  View CMDB Health dashboards and use other CMDB Health-related features in CMDB Workspace and in Service Graph Workspace.
• View CMDB Health Dashboard
  The CMDB Health Dashboard serves as a central location to view detailed health reports for your CMDB at a glance. Also, it provides functions to remediate issues that CMDB Health detected, to improve CMDB health.
• View relationships health
  View health scores for relationship health such as orphan, stale, and duplicate relationships, in the Relationship Health Dashboard.
• View CI health
  View CMDB Health report for an individual CI, on the CIs form in CMDB Workspace or in Service Graph Workspace.
• Create a CMDB remediation rule
  A CMDB remediation rule is associated with a task that was created for a failed CMDB health test. A CMDB remediation rule is applied automatically or manually to execute a remediation workflow that can, for example, delete stale CIs.
• CMDB Health process tracking and troubleshooting
  Use the following information to track and resolve issues with the CMDB Health processes.
• CMDB Health reference
  Reference topics provide additional information about the KPIs and metrics that CMDB Health uses and about tables, scheduled jobs, and properties that are used by CMDB Health.