Configuration Management Database (CMDB)

Use the ServiceNow® Configuration Management Database (CMDB) application to build logical representations of assets, services, and the relationships between them that comprise the infrastructure of your organization. Details about these components are stored in the CMDB as configuration items (CIs) which you can use to monitor the infrastructure, helping ensure integrity, stability, and continuous service operation.

Overview

Use core features such as CMDB Health, CMDB Identification and Reconciliation, and CMDB Data Manager to monitor and detect health issues, reconcile data integrity issues, and manage data life cycle.

주:

CMDB modules, features, and wizards are not supported on mobile devices. You cannot use a mobile device to access the CI Class Manager, Query Builder, or Duplicate CI Remediator or to access or configure CMDB features such as Identification and Reconciliation, CMDB Health, CMDB Data Manager, baseline CMDB, and proposed changes.

Get started

ExploreOverview of CMDB and its predefined tables and key classes.	ConfigurePopulate the CMDB.	CMDB WorkspaceManage CMDB health through dashboards.
CI Class ManagerView, create, or edit basic class definitions and class settings for identification and Reconciliation, and CMDB Health.	CMDB 360Track and manage how multiple sources populate the same CI attributes.	CMDB Data ManagerPerform bulk management of CI life cycle operations such as deletion, archival, and attestation.
Duplicate CIsRemediate single or bulk de-duplication tasks.	CIs attestationVerify the existence of actual IT infrastructure and applications, systematically and in bulk.	Data CertificationValidate all your data in the CMDB on a regular schedule or on-demand, in CMDB and non-CMDB tables.
CMDB Query BuilderBuild complex infrastructure and service queries.	Unified MapView a hierarchical map of CIs and the relationships between them.	CMDB HealthMonitor and maintain CMDB health: duplicate CIs, required CI fields, and audits.
ReferenceReference topics provide detailed descriptions of tables, properties, forms, and roles.

Troubleshoot and get help

• CMDB Design & Configuration
• CMDB Design
• Improving Configuration Item Data Quality
• CMDB Design Guidance
• CMDB 101: What is a configuration management database and why do you need one? (ServiceNow® Community post)
• KB0546686: CMDB Resources Page
• Search the Known Error Portal for known error articles
• Contact Customer Service and Support