Set a CI field to be recommended

Define a list of CI fields as recommended, noting that it is desirable that they are populated by a data source such as Discovery. You can then configure the CMDB completeness KPI to include recommended fields in its aggregated health reports.

시작하기 전에

Role required:

• sn_cmdb_admin or Itil_admin, and personalize_dictionary: For editing the dictionary table
• sn_cmdb_editor and itil have read access

이 태스크 정보

Use this procedure for fields which should not be mandatory, but that might have useful information that the CI should have. For example, a field with information that might at some point help with diagnosis. Initially, a derived class is set with the recommended fields that are defined at the parent level. You can add or remove recommended fields for a derived class, setting it with its own recommended fields, without affecting the recommended fields at the parent or sibling levels. If all recommended fields for a derived class are removed, then the derived class automatically derives the recommended fields from its parent class.

The CI Class Manager doesn't support dot-walking for selecting fields from referenced tables, as recommended. See the steps at the end of this procedure to directly update tables with recommended fields, using one level dot-walking.

For more information about child and parent classes, see Table extension and classes.

프로시저

1. Navigate to All > Configuration > CI Class Manager.
2. Select Hierarchy to show the CI Classes list, and then select the class that contains the fields that need to be set as recommended.
3. In the class navigation bar, expand Health, select Completeness, and then select the Recommended Fields tab.
4. In the Recommended Fields tab, use the list collector to move the fields that you want to designate as recommended, from the Available list to the Selected list.
5. Click Save.

다음에 수행할 작업

To directly update the CMDB Recommended Fields [cmdb_recommended_fields] table, (outside the CI Class Manager), using dot-walking to designate a field from a referenced table, as recommended:

1. Select All.
2. In the Filter navigator, enter cmdb_recommended_fields.list to access the CMDB Recommended Fields table.
3. On the CMDB Recommended Field form, set Table to the table that you want to set with recommended fields.
4. Select Recommended fields and use the list collector to select recommended fields for the table. You can expand a reference field up to one level, and use dot-walking to select a field from a referenced table.
5. Select Submit.