Activate Connect

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 7분

    • Connect is active by default on new instances. For upgraded instances, you can activate the Connect plugin (com.glide.connect) if you have the admin role.

    시작하기 전에

    Role required: admin

    이 태스크 정보

    If you used Collaboration in the Fuji release, the Connect plugin is activated automatically.

    중요사항:
    Connect is not supported in Next Experience. If you turn on Next Experience, Connect functionality will no longer work. See Next Experience.

    프로시저

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the plugin using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      주:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

    Properties installed with Connect

    Properties are added with activation of Connect.

    주:
    To open the System Property [sys_properties] table, enter sys_properties.list in the navigation filter.
    Name Description
    collaboration.email_interval Sets the number of minutes the system waits before sending a Connect notification email to an inactive user.
    collaboration.frameset Determines whether the Connect overlay is visible (enabled). This property also impacts Connect Support.
    collaboration.polling_interval Sets the number of seconds the system waits between polling for new Connect messages. This property also impacts Connect Support.
    • Type: integer
    • Default value: 10
    • Location: System Property [sys_properties] table
    connect.notification.audio_alert Specifies the audio file to play to notify users of new messages, support conversation transfers, and @mentions in Connect. This property's value must point to the Name field of a record in the Audio File [db_audio] table. This property also impacts Connect Support.
    connect.retrieve_external_link_content Enables Connect to render URLs for external sites as links. When this property is disabled, URLs that point anywhere outside the instance appear as plain text. This property also impacts Connect Support.
    • Type: true | false
    • Default value: true
    • Location: Collaborate > Administration > Properties
    connect.roles Determines which user roles are required to access Connect. When the value is blank, no role is required. This property also impacts Connect Support.
    주:
    If you choose to restrict Connect access to specific roles, consider updating the role requirements for Connect modules and other access points.
    • Type : string
    • Default value: <empty>
    • Location: Collaborate > Administration > Properties
    glide.connect.enabled Hides the Create or Join Chat Room related link, which appears on the Incident form when legacy chat is enabled. Legacy chat and Connect Chat should not be used concurrently and this property should not be modified.
    • Type: true | false
    • Default value: true
    • Location: Collaborate > Administration > Properties
    glide.connect.chat.disabled Disables and hides all UI elements related to Connect.
    • Type: true | false
    • Default value: false
    • Location: System Property [sys_properties] table
    glide.live_feed.task_header_button Determines whether the show Live Feed icon (Show Live Feed icon) and Follow button are available in the form header of tables that have the live_feed=true dictionary attribute.
    • Type: choice list
    • Default value: collaboration
    • Other possible values:
      • both: enables both the show Live Feed icon and the Follow button.
      • live_feed: enables the show Live Feed icon.
      • none: disables both the show Live Feed icon and the Follow button.
    • Location: Collaborate > Administration > Properties
    • Learn more: Configure record conversations