Assign a knowledge base manager

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • You can assign users as managers of a knowledge base.

    시작하기 전에

    Role required: knowledge_admin, or admin

    프로시저

    1. Navigate to All > Knowledge > Knowledge Bases.
    2. Select a knowledge base you manage.
    3. In the Managers field, click the unlock icon.
    4. Add one or more users.
    5. Click Update.
      After you save the knowledge base record, users selected as managers automatically receive the knowledge_manager role if they do not have it already.

    다음에 수행할 작업

    You can remove a knowledge base manager by removing that user from the Managers field. If the user is not a manager of any other knowledge base, the knowledge_manager role is removed from that user.