Twilio-Direct callback testing

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Make an outgoing call or send an SMS using Twilio and trigger callbacks to ServiceNow to test whether Twilio can reach the instance. You can also view when the last callback test was run, its status, and the test logs.

    시작하기 전에

    Role required: notify_setup_admin, notify_admin

    프로시저

    1. Navigate to All > Notify > Administration > Twilio Direct Configuration.
    2. Click Test Callbacks.
    3. Select the SMS option and click Initiate SMS.
    4. Select the call option and click Initiate Test Call.
      주:
      The callbacks can be tested only after a connection is established with Twilio.