Service catalog workflows

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 3분

    • Two service catalog workflows are provided in the base system. Use the Graphical Workflow Editor to modify the default workflows or to create additional service catalog workflows. Service catalog workflows support domain separation.

    Default service catalog workflows

    • Service Catalog Request: a simple workflow that fulfills a simple order.
    • Service Catalog Item Request: a more complex workflow that fulfills a more complex order.
    그림 1. Service Catalog Request workflow
    Service Catalog Request workflow
    그림 2. Service Catalog Item Request workflow
    Service Catalog Item Request workflow

    Defining service catalog workflows

    Creating a workflow involves the following processes:
    • Create a workflow to process the catalog item.
    • Define the workflow activities to process the catalog item.
    • Publish the catalog item workflow.
    • Create or edit a catalog item to call the catalog item workflow
    주:
    If your catalog workflow requires catalog tasks to access catalog variables, create the catalog tasks from a parent workflow. A catalog workflow cannot access catalog variables from catalog tasks created by a subflow.

    Deleting catalog workflow records

    Workflow stage fields for service catalog workflows display when a user deletes a record required by the workflow. If a user deletes a catalog item and that catalog item has active request workflows running, the workflow stage field displays Catalog item removed. Similarly, deleting the associated workflow context causes the stage field to display Workflow context removed.

    Associating items with the domain-specific workflow

    When using service catalog workflows with domain separation, ensure your catalog items use the domain-specific workflow. If you create a domain-specific version of a workflow, existing catalog items continue to use the original workflow. To configure the catalog item to use the domain-specific workflow, select the new workflow in the Workflow field on the catalog item record.