Add a skill

Create skills to specify the competencies of your users and associate them with users, and configuration items.

시작하기 전에

Role required: skill_admin or admin

프로시저

1. Identify skills.

   Take an inventory of all skills you currently have and would need across your organization. For example, if you are using Customer Service, you may have agents who have Java as a technical skill and you may need agents who have experience in network administration. If you are using Human Resources, you may have employees who have coaching as a skill and you may need employees who can get new hires on board.

2. Add skills.

   You can associate each skill with other skills, users, or configuration items. You can assign users to tasks or projects, or identify employees with specific skills using these associations.

   1. Navigate to Skills > All Skills.
   2. Click New.
   3. Enter a name and description for the skill and then right-click the form and click Save.
   4. If you want to associate subskills with the skill, click the Contains Skills tab and create a new skill or add an existing skill as a subskill.
      The subskill is automatically inherited by the user or group that contains the associated skill.
   5. Specify skills for users by clicking the Users tab and creating a new user for the skill or adding existing users.
   6. Associate the skill with configuration items by clicking the Model tab and adding one or more configuration items.
3. Click Update.